14 years of experience in Retail and Financial Retail Walmart Chile.    Led the Implementation of the Customer Experience model at the Point of Sale, channels and Business transformation. This experience is added to almost 10 years of work in other Service companies in the Systems Development area.

Karla in her different leadership roles,  articulated  teams  Multidisciplinary in charge of implementing efficiency and transformation programs with the Strategic view of the omnichannel customer at the center.

Expert in design and redesign of business processes.

Education: Computer and Information Engineer USACH and Executive MBA Adolfo Ibañez.